Key Takeaways
- Therapists usually arrive at Kajabi for one reason — they want to sell a course — and then discover it can't run the practice the course is attached to.
- Kajabi has no real session scheduling, no cancellation enforcement, no intake handling, and no BAA. For a therapy practice those aren't edge cases.
- SimplePractice and Practice Better are the right answer if you bill insurance or keep clinical notes. They're expensive overkill if you're private-pay and paperless.
- Teachable and Thinkific are cheaper than Kajabi for courses, but they leave you running booking somewhere else — the same split Kajabi already forced on you.
- The question isn't which platform sells courses best. It's which one holds the course and the practice in the same client record.
In this article
The usual sequence goes like this. A therapist spends six months building a course on anxiety — the one they've effectively been teaching one client at a time for years. They sign up for Kajabi because that's what everyone recommends, pay $149 a month, launch it, and it works. Then a course buyer emails asking whether they can book an actual session.
And there's nowhere in Kajabi to send them. That's the moment most therapists start looking for something else, and it isn't a small gap — it's the whole practice sitting outside the platform they're paying for.
Why do therapists end up on Kajabi in the first place?
Because Kajabi markets to course creators, and a therapist building their first course is, for about three weeks, a course creator. The recommendation is genuinely good if that's all you're doing: the builder is polished, the checkout works, and the email tools are stronger than anything a practice-focused tool offers.
The mismatch shows up the moment the course stops being a side project and starts feeding your actual practice. Course buyers ask about sessions. Group program members want a consultation first. Your existing clients want the course at a reduced rate. All of that lives outside Kajabi, which means it lives in your inbox.
What does Kajabi not do for a therapy practice?
Four things, and each of them is load-bearing for private practice:
- Appointment scheduling. Kajabi's Coaching product sells session access, but there's no availability calendar, no timezone handling worth the name, and no reminder sequence at 24 and 2 hours.
- Cancellation enforcement. You can publish a 24-hour policy. You cannot make the platform apply it, which means you apply it — by hand, to a client you have a therapeutic relationship with.
- Intake. No forms attached to a booking, no way to require them before the first appointment.
- A BAA. Kajabi doesn't sign one, so nothing that counts as protected health information belongs in it.
The cancellation gap is the expensive one. A private practice with a 10% late-cancel rate and a $120 session fee is losing somewhere between $250 and $500 a month, and the tool that could stop it is the one you're already paying $149 for. Our breakdown of why cancellation policies fail covers why writing the policy more firmly never fixes this.
SimplePractice — the right answer if you're clinical
SimplePractice is a full EHR: clinical notes, treatment plans, insurance billing, HIPAA-compliant telehealth, and a client portal, from roughly $49 to $99 a month depending on tier and features. If you bill insurance or keep clinical documentation, this is the category you should be shopping in, and Kajabi was never a competitor to it.
What it won't do is sell your course. There's no course builder, no digital product checkout, no public storefront for a self-paced program. Therapists running both usually end up with SimplePractice for clients and something else for content — which is a defensible split, but it is still two systems. Our SimplePractice comparison goes through when the EHR weight is worth carrying.
Practice Better — programs, but wellness-shaped
Practice Better sits between an EHR and a coaching platform, and it's popular with nutritionists, functional medicine practitioners, and integrative therapists. It handles scheduling, notes, protocols, packages, and group programs, with HIPAA and PIPEDA options on the higher plans, from around $29 to $89 a month.
Its program feature is closer to a structured protocol than a course — good for eight-week guided plans, weaker for a polished self-paced product you sell to strangers. The interface also assumes a clinical workflow, so if you're a private-pay therapist who doesn't chart, you'll navigate around a lot of things you don't use.
Teachable and Thinkific — cheaper, and still only half
Both are dedicated course platforms and both are meaningfully cheaper than Kajabi. Teachable runs $29/month with a 7.5% transaction fee up to $139/month with none; Thinkific starts around $74/month annually and charges no transaction fee. The course experience on either is at least as good as Kajabi's.
Neither has booking, cancellation policies, intake, or client records — so switching to them fixes your bill and not your problem. You'd still run Calendly or Acuity alongside, and your course buyers and your therapy clients would still be two separate lists. If courses genuinely are your whole business, these are the sensible choice; the Teachable comparison covers that case in more detail.
Podia — simpler and cheaper, same shape as Kajabi
Podia is the closest thing to a lighter Kajabi: courses, digital downloads, memberships, email, and a simple storefront from around $49/month with a 5% fee, or $99/month without. Setup takes an afternoon instead of a fortnight, which is a real advantage over Kajabi.
The limitation is identical, though. Podia's coaching offering sells a session; it doesn't schedule one, enforce a cancellation window, or track how many sessions a client has left in a package. It's a better creator platform than Kajabi at the price. It is not a practice platform.
Merkora — built around the practice, with courses attached
Merkora inverts the assumption every platform above makes. Instead of a content product with a session bolted on, it starts from bookings, payments, packages, and client history, and adds courses, digital products, and live programs to the same account.
In practice that means a client books a consultation, fills in your intake form as part of booking, pays, cancels inside your window and is charged automatically, buys a six-session package that draws down as they use it, and enrols in your course — all on one profile you can read in ten seconds. The session credit system and automatic cancellation enforcement are the two things nothing else on this list has.
Important
Merkora starts free, which matters more than it sounds for this decision: you can put a real booking flow and a real course in front of clients before committing to anything.
Which alternative fits your practice?
| Your situation | Best fit |
|---|---|
| Insurance billing, clinical notes | SimplePractice |
| Protocol-based programs, some charting | Practice Better |
| Courses only, no sessions | Teachable or Thinkific |
| Content business with a small client roster | Podia |
| Private-pay sessions plus courses and groups | Merkora |
One question separates these faster than any feature list: what share of your income comes from sessions? Above roughly half, you're a practice that also teaches, and you should choose the tool that runs the practice. Below it, you're a content business and Kajabi's category is the right one — just probably not Kajabi's price.
For private-pay therapists in the first group, therapist software that keeps bookings, cancellation enforcement, packages, and courses on one client record removes the split entirely — see what a private practice actually needs before you shortlist. Merkora was built for that model, and it's free to start.
Frequently asked questions
Is Kajabi good for therapists?
Kajabi is good at what it was built for: selling courses and digital products to an audience. It is not built to run a therapy practice — there's no real appointment scheduling, no cancellation enforcement, no intake workflow, and no Business Associate Agreement. If your income is mostly sessions, Kajabi is solving the smaller half of your business.
What's the best Kajabi alternative for a private-pay therapist?
If you're private-pay and don't keep clinical documentation in the same system, a practice platform that handles booking, payments, and courses together is a closer fit than either a course platform or an EHR. Merkora is built for exactly that shape. If you bill insurance or store clinical notes, choose SimplePractice or Practice Better instead.
Does Kajabi offer a HIPAA BAA?
No. Kajabi does not sign Business Associate Agreements, so it shouldn't hold protected health information. That's fine for a psychoeducation course sold to the public, and not fine for anything resembling a clinical record.
Can I move my Kajabi course to another platform?
Yes. Video files, worksheets, and your student list export cleanly. What doesn't transfer is per-student progress and any email automation you built inside Kajabi — plan to rebuild those rather than migrate them.
Do I need a separate platform for courses and for sessions?
You don't, and most therapists who run both would rather not. The practical test is whether a client who bought your course and books a consultation appears once or twice in your records. Two entries means two systems to keep current.



